Updated May 2021

In line with recommendations all staff regularly attending the facility on Tottenham Court Road are testing at least twice per week. We are providing lateral flow tests that the teams collect from the premises and carry out at home. 


Re Client attendance:

In line with the Government 'roadmap' since April 12th we have welcomed one client per session back into the Studios when they would like to attend. The Gov announced a further easing on May 17th will continue as planned, and therefore from then, we will revert back to the socially distanced numbers we can accomodate per Studio, as per the graphic layouts at the bottom of the page here. 

For sessions that require larger numbers to contribute, rest assured we have half a dozen different systems in place for remote listening, viewing and Directing; From Source Connect, Skype and Zoom, to Cleanfeed, TBU, ISDN and more. 

All other processes below remain in place. Thank you. 
 
Risk Assessment

The company has carried out a thorough risk assessment and are following the UK Government advice to publish our findings on our website. Please contact us anytime if you have specific questions about any of the following actions. 

Our priority is protecting staff and clients who do need to attend Midford Place to do work that otherwise can not be done at home.

Key to the advice published by the Government on May 11th 2020 titled 'Working Safely during the Coronavirus' (offices) is the following, most relevant to our business:

Objective: That everyone should work from home, unless they cannot work from home.

Staff should work from home if at all possible. Consider who is needed to be on-site; for example:

– workers in roles critical for business and operational continuity, safe facility management, or regulatory requirements and which cannot be performed remotely.

– workers in critical roles which might be performed remotely, but who are unable to work remotely due to home circumstances or the unavailability of safe enabling equipment.

Planning for the minimum number of people needed on site to operate safely and effectively.

Keeping in touch with off-site workers on their working arrangements including their welfare, mental and physical health and personal security.

Providing equipment for people to work at home safely and effectively, for example, remote access to work systems.

Objective: To protect clinically vulnerable and clinically extremely vulnerable individuals.

Clinically extremely vulnerable individuals have been strongly advised not to work outside the home.

Clinically vulnerable individuals, who are at higher risk of severe illness (for example, people with some pre existing conditions), have been asked to take extra care in observing social distancing and should be helped to work from home, either in their current role or in an alternative role.


We have gone to great lengths to adhere to all this advice, consult the team, and ensure that people's health is taken into account at all stages.  


CHANGES TO THE BUILDING:

We have implemented the following building changes:

- Ensure latest Gov health posters are visible in all key locations across the building plus appropriate reminders to wear masks when moving around the building, and where possible adhere to all social distancing measures.

- 2m taped off markings on stairs

- Voice Over Artists / Actors where possible go straight into the voice booth and remain there

- Mark off floor areas using orange tape in the studios for clients to keep 2m where possible away from engineers. See layouts below for offices and studios.

- Mark off floor areas using orange tape in the reception for visitors to keep 2m where possible away from the receptionist.

- Block off office and studios chairs & tables in line with the layouts on the following pages to allow for 2 meters distance where possible between staff and clients.

- Hand sanitizer to be provided at several points throughout the building, including next to reception iPad (see check-in procedure section for additional measures)

- From May 17th 2021 we will be offering to serve refreshments to visitors once again, in line with the hospitality industry opening up. 

- Staff have completed certified First Aid and Fire Marshall courses to complement the existing certified staff and ensure someone on site will always have the necessary training. 

CLEANING:
 
- Front of house staff will be doing regular cleaning throughout the building (at least twice a day) on handrails, door push plates, tables after clients have been in etc.
 
(The following addition to the Cleaning policy was made 22nd May 2020)
- Studios Engineers and Audiobook Producers will be responsible for cleaning their own control and live rooms using the products provided after each recording session. Voice Overs / Actors are also to be encouraged to bring their own headphones and popshields where possible.

An extensive audit of items to be cleaned at the end of all sessions has been carried out across the teams, and all internal staff including producers and engineers are aware of their responsibilities (see sample list below) - we will also be introducing a system with the front of house team logging compliance daily. Any freelancers will also be communicated with to ensure they are cleaning the studios they work in appropriately too. To reduce movement of people, producers/engineers will carry out their own cleaning at the end of each session and encouraged to wash their hands at the end of the clean of course as personal hygiene is still consistently advised as the number one protective measure against COVID-19. This cleaning is studios and department specific, ensuring all equipment and touch points are appropriate to each space and type of work. 

Note that all this is in addition to the twice daily front of house communal areas cleaning above, and nightly building contract cleaning, outlined below.  
 
Here is a sample from the internal 'Cleaning Audit Per Session' document the teams will be referencing:


 
- NJC (our contract cleaners) clean the building fully every evening. They also received new training for sanitising and social distancing during the COVID-19 outbreak


SIGN-IN PROCEDURE:

- Only one iPad (furthest away from the front of house staff member) is to be used for sign in (if App is not used):

- The QR code is printed for our Sine App for fast / contact free sign in and several copies placed around reception/entrance. The following email message should be shared with all clients when making a booking:

ATTENTION ALL ATTENDEES: In order to take advantage of our contact free sign-in technology Sine, whilst also keeping our building secure, please download the ‘Sine Pro’ App onto your smartphone prior to attending a studio session at SNK Studios/Red Apple Creative/Audiobooks, available for free on iOS here or Android here. Once you’ve registered, you can simply use the built in scanner to read the QR code available at several points in reception and around the building for fast, secure signing-in and out of the building. Note that Sine is fully GDPR compliant, read more here. If you prefer not to get the App, there is an iPad available on the front desk along with hand sanitizer.  


STAFF & CLIENT COMMUNICATION & MOVEMENT WHEN IN THE BUILDING:

- If you need to speak to your colleagues, please phone them on their mobiles - all engineers must keep mobiles on during sessions and answer if colleagues call. Politely explain to clients this it to reduce movement in the building.

- If you need something from another room / storage when someone is already in there, please ask the person in the room first to get it and wait, rather than going in yourself and do not hand things directly to colleagues.


FACE COVERINGS: 

SNK Studios / Red Apple Creative have maintained the 2m rule and all seating and floor markings throughout the building are still in line with that measurement, however we recognise when moving around the building including in and out of studios, on stairs and in corridors, it can be difficult to maintain social distancing at all times, therefore we are now requesting all staff and visitors wear face coverings when not seated. During attended recording sessions masks can be removed if you so wish as the distance is maintained. However, if clients would like to wear masks during sessions, our sound engineers have also agreed to wear them for the duration of the session too.


AIR CONDITIONING:

Section 5 of the Gov advice ‘Before Opening’ details preparing the building. We are satisfied we are going far over the basic requirements and meeting all the Gov recommendations thoroughly. Section 5.1 reads: Most air conditioning systems do not need adjustment, however where systems serve multiple buildings or you are unsure, advice can be sought from your heating ventilation and air conditioning (HVAC) engineers or advisers.
 
(The following addition to the AC policy was made 22nd May 2020)
Working alongside our Refcom certified Air Conditioning providers (F-Gas Certificate No. REF1012503), we have now put the additional steps in place, over and above Gov guidelines:

- Aircon units in Booths and Control rooms to run all day, including breaks and through lunchtime.
- SNK/Red Apple staff to be in control of aircon settings. Remote controls and wall interfaces are not to be accessed by producers or talent.
- All displacement ventilation grills are to be kept clean and clear of blockages.
- Regular maintenance of filtration to be conducted by Red Apple/SNK staff, including anti-bacterial spray to be applied to filter grills before and after each session.
- Where our certified team carry out cleaning or planned maintenance of the AC systems, appropriate PPE will be worn where they see fit.

(The following addition to the AC policy was made 24th September 2020)
Working alongside our Refcom certified Air Conditioning providers (F-Gas Certificate No. REF1012503), a dedicated ventilation intake duct was fitted to enable studio A and B to reopen with fresh air feed.


AUDIOBOOK STUDIOS: 

In line with the company's CV19 policy we will work closely with clients, agents/narrators and producers to keep all who come to Midford Place to record audio books safe and happy.  

Following an overhaul of Studio A and Studio B's air conditioning setup on 24.9.20, both Studios A & B have now fully reopened with fresh air feeding independently into both Control rooms and Booths. That means all four of our main Audiobook Studios are now safe and fully functioning (considering both the Gov and air con industry guidelines), with the following additional processes in place...

We will work with clients, agents, narrators and producers to stagger start, break and finish times to ensure both studios aren't arriving, breaking and ending simultaneously. Producers will be aware of the other studios schedules and liaise accordingly. As they will about the bookings in the wider SNK Studio network.

We will help allay any concerns clients, agents/narrators and producers have about their bookings and our studios and share all associated documentation.

We will ensure an internal member of the AB team are on hand to help external producers and contact email and phone numbers for the editing team and Zoe and Niki will always be available.

There is no such thing as a 'daft question.' Anything that occurs to you about your booking ask us. We want everyone to enjoy the experience of being in the studios so anything that we can do to help let us know.

We may provide mobile numbers to any non-staff producers present to speak whilst avoiding moving around the building.

We will also brief attendees beforehand in emails as to the spaces they have available to them. The signage listed above will also help.
 

REVIEW:

We will continue to keep everything under review over the coming weeks and months and make adjustments inline with the changing situation and the business’ requirements, as we go. 

NEW STUDIOS, OFFICE AND RECEPTION LAYOUTS: